Från exkludering för inkludering

Where do I see my booked appointments? Do I really have to fill in issuer, mg and dosage form every time I want to renew my existing prescriptions? And where can I find an appointment for the latest covid-19 dose? These are all questions that patients have had to ask themselves in frustration when using Sweden's healthcare service 1177. Of course, 1177 should not only be blacklisted, and is an incredibly helpful and well-established service for taking part in healthcare advice, as well as the patient's own patient record. On the other hand, it’s something that has made me question why such a basic service for good welfare, also seems to have a long line of critics against it. With that said, I’ve become very interested in the "accessible design" perspective. I have then chosen to design from people over 65 years. This target group partly risks being affected by functional impairments through natural aging and partly faces digital challenges to an increasingly greater extent, something which in turn may risk leading to exclusion. The aim of the project has therefore been to take part in the target group's experiences, thoughts and feelings in order to create a more inclusive application based on the needs of the elderly. Overall, there’s therefore a greater need for care in society. The demands on e-health are therefore becoming higher, for example through the UN's accessibility directive which all countries must comply with by the year 2025. The area is broad to say the least but current and therefore it has been exciting to work on this project. What all this ended up being was an interactive prototype of the 1177 application and associated promotional materials!